At Try X, your satisfaction matters. We’re committed to making your try-before-you-buy experience smooth, honest, and risk-free. If something didn’t go as expected, here’s how we can make it right.
We offer a 5-day exchange policy from the date of delivery.
Returns are currently not accepted unless the item was delivered damaged, defective, or incorrect.
To qualify for an exchange:
Item must be unused, in original packaging, and in resalable condition
Items must be returned with all original components, tags, and accessories
Used products (especially makeup, fragrance, or skincare)
Opened packaging (unless defective)
Items returned after the 5-day window
Email support@1237396.us8.myftpupload.com with your order number and reason for exchange
Our team will confirm eligibility and coordinate pickup
Exchanges will be fulfilled subject to availability. If not available, we may offer store credit or a full refund
We currently issue refunds only in case of delivery errors or defective items. Refunds are processed to the original payment method within 5–7 business days after item pickup and inspection.
Pickup is free during the pilot phase
Our Try X Stylists or courier partners will collect the item directly from your address
Please ensure the item is ready and properly packaged at the time of pickup
