We want your Try X experience to be seamless, reliable, and convenient. Here’s everything you need to know about how we deliver beauty, fashion, and lifestyle directly to your doorstep.
Try X currently operates across Dubai.
Customers located outside Dubai may still submit a booking request; however, availability will be subject to specialist scheduling, product availability, and location feasibility. Our team will review the request and coordinate directly with the customer before confirming the appointment.
Customers can select from available delivery time slots at checkout. All deliveries are coordinated and confirmed directly with the customer.
We do not charge packaging fees or any other hidden fees.
A nominal AED 10 Service Fee may apply to certain orders to support the Try Before You Buy experience, including product preparation, specialist coordination, and delivery.
The service fee is waived for orders with a final purchase value of AED 200 or more.
Customers may schedule a Try Before You Buy session subject to specialist and product availability.
If a customer chooses not to purchase any products following the session, the applicable service fee remains non-refundable as it covers the time, travel, and operational costs associated with providing the experience.
All deliveries are handled by our Try X Specialists.
Tracking is not automated, but customers will be contacted via WhatsApp or email before delivery.
For updates, contact us at support@1237396.us8.myftpupload.com.
Deliveries are made Monday to Saturday, excluding UAE public holidays.
Time slot availability is shown at checkout and may vary based on demand and location.
Want to make changes? No problem.
Please notify us 12–24 hours in advance at support@1237396.us8.myftpupload.com, and we’ll do our best to accommodate.
If your order is delayed or not delivered as expected, please contact us immediately at support@1237396.us8.myftpupload.com.
Check your order upon receipt and let us know of any concerns on the same day for prompt support.
We offer a 5-day exchange policy on all items.
For questions about exchanges, reach out to support@1237396.us8.myftpupload.com.
