The Try X Specialist didn’t come from a playbook or a guideline, the role is created from observing a single moment: The Handover. What do we mean? It’s that brief exchange when a customer opens their door and receives items they choose to try.
We wanted to make that moment feel Considered. Simple. Respectful.
The goal is to make things feel effortless. Since most customers already know what they’re expecting or have explored the products beforehand, often, the package says enough on its own.
But we want to make this different, more unique and personalized – just like a fingerprint. So to be clear, we’re not expecting perfection from day one, because this is a learning role just as much as a normal every day delivery one. Our Specialists are still getting familiar with the rhythm of the day, the feel of the brands we carry, and the tone we want to set with every doorstep exchange – and it’s YOU that helps us ensure we get there!
It’s less about boutique-level interaction, and more about translating the curated feel of a mall shopping experience but calmer in your homes into something that comes to you. On your terms. In your space.
With that said, We are watching and learning what works. The good parts will stay, the rest will shift. Until we get the experience right – step by step.
